The Impact of Poor Customer Service on Sales and Marketing

True stories of Customer Service from a Customer POV What has happened to good customer service? Where did it go? Seems the recession has certainly impacted how customer service has been delivered by two companies I have invested time and money … [Read more...]

Sprint Customer Care…less

Recently I had the opportunity to experience Sprint Customer Care up close and personal.  I have been a Sprint wireless customer for many years with my first Handspring Visor with a Sprint Springboard cell phone module.  I was an early … [Read more...]